Verify First

Voodoo Casino: Your Account Verification, Start to Finish

Voodoo Casino runs the identity check because the Curaçao licence demands it, and a clean file usually clears in about 38 hours.

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License OGL/2013/3140/886 issued by Gaming Control Board Curaçao, audited by Gaming Laboratories International

Fewer Delays

What the Check Holds, Line by Line

Skim this table the moment a withdrawal sits in review or you want the check done early.

Who runs it

Voodoo Casino N.V.

Licence

Gaming Control Board Curaçao, OGL/2013/3140/886

Usual turnaround

38 hours

Deadline

Before your first withdrawal

Questions

[email protected]

Age checked

18+

Step Order

Four Uploads, One Clean File

Most failed checks come from glare and cropped corners, not from missing paperwork.

Corners In Frame

Photograph your photo identification flat on a table in daylight, with all four corners inside the frame. Watch for flash glare over the photo and any text.

No Glare On the Photo

Upload your proof of address dated within the last few months, showing your full name and the address on your account. A different name sends the whole file back.

Middle Digits Covered

Snap your payment card image with both sides readable, then cover the middle digits with a slip of paper. The name and last four digits must still be legible.

Covered Digits, Clear Name

Send everything to [email protected] if the site upload stalls, then keep an eye on your inbox for 38 hours. One missed email restarts the clock.

What We Read

Cover Every Corner Before You Send

Check this list while your phone is open and the documents are still on the table.

Photo identification

ConfirmsYour name, face and date of birth

Copy must showAll four corners, no glare, unexpired

Proof of address

ConfirmsWhere you actually live

Copy must showFull name, address and a recent date

Payment card image

ConfirmsYou own the card used

Copy must showBoth sides, middle digits covered

The Three Refusals We See Most

Details That Don't Line Up. A name or address that differs from the one on your account looks like somebody else's paper, so the reviewer has to stop. Match the details on your account exactly Tell support about a legal name change first

Shoot It Flat and Sharp. Corners folded away or soft focus hide the security features a reviewer needs, and a photo of a photo rarely survives inspection. Lay the card flat in daylight Hold the phone steady, all four corners in view

Will a Screenshot Do? A screen capture shows pixels rather than the physical card, and reviewers cannot confirm the plastic itself was in your hand. Photograph the actual card, not the screen Reshoot with the card on a plain surface

Why Does the Casino Want to Know?

Because Voodoo Casino N.V. holds a licence from the Gaming Control Board Curaçao, number OGL/2013/3140/886, it must show where player money comes from to keep laundering out. Being asked is routine and says nothing bad about you.

A reviewer may ask for one or more of the following, depending on what you tell us.

Recent bank statement
Payslips from your employer
A recent tax return
Proof of a property sale
An inheritance or gift letter

Know Before You Wait

Four Moments the Check Appears

Read this before you deposit, so a request never lands in the middle of a cashout.

One Big Sum, One Quick Look

Bigger sums moving in or out sit outside your usual pattern, so a reviewer looks at the identity and payment details behind them.

Cleared for Next Time

A fresh wallet or card has no history with us, so the account holder and the payment source get matched before it is used again.

What Must Be Done First?

Payments must clear a verified account, so the licence requires the check to be finished at the latest here, before any money leaves.

Is a Check Coming?

Higher limits mean more can move through your account, so a reviewer confirms the documents and fund source still match your play.

Before the payout

Checked Once, Quiet After That

Six plain answers, from a refused photo to the licence behind the request.

What do I do if my ID document is rejected?+

Fix the one problem the note names, then send that single document again — most refusals come from glare, a cropped corner or a card number left readable. The verification team replies from [email protected] with the exact reason, so read that line first.

Is the source of funds check because you suspect me?+

No — the check is a routine duty that comes with the Gaming Control Board Curaçao licence, and every player can be asked the same. Showing where your money comes from keeps the account clean under AML rules.

When will you ask me for identity documents?+

Expect the request at the latest before your first withdrawal clears, and possibly much sooner — at registration or after the first deposit. The licence sets that last point, so a payout cannot leave the account before the file is complete.

Where is Voodoo Casino licensed and by whom?+

Voodoo Casino N.V. holds licence OGL/2013/3140/886 from the Gaming Control Board Curaçao, registered as company 664323 at Schottegatweg Oost, Willemstad. That regulator is the reason every player's identity gets checked, and the number is printed for you to compare.

Do I have to send everything again for a second payout?+

Yes — one approved set covers later withdrawals, so a second payout does not restart the process. Only a changed address, a new card or an expired ID brings a fresh request.

How do I send documents from my phone?+

Your phone camera is enough, and nothing needs printing or posting. Once the upload lands, the file shows in your account as received, so you can see it went through before you close the page.