Answers within minutes

Before you lose patience, contact Voodoo Casino support

Reach Voodoo Casino support by live chat, e-mail or phone, any hour of any day of the week.

Contact support Licensed in Curaçao since 2013

Paid today

644,320 NZ$

3,780 Players online

License OGL/2013/3140/886 issued by Gaming Control Board Curaçao, audited by Gaming Laboratories International

Average withdrawal processed in 8 minutes, up to NZ$35,000 per transaction

128-bit SSL encryption across all transactions and account access

Reach a human

Pick a channel below

Open this block when you want a person rather than a help article.

Slow queue to a quick agent

Chat suits quick questions and anything urgent; a support agent typically joins in about 3 minutes, around the clock.

Start the chat

Where do I send a document?

Write to [email protected] for documents or anything that needs a record; a reply usually arrives within about 4 hours.

Write an e-mail

Can I just talk to someone?

Call +64 9 903 8873 in NZST to talk something through; the line typically picks up in about 3 minutes, any time of day.

Call support

Support made for here

Is Voodoo Casino set up for New Zealand players?

Settle the local details before you reach out, from your phone number to the regulator.

Reach us

New Zealand phone+64 9 903 8873

Support time zoneNZST

LanguagesEnglish, German, French, Finnish, Norwegian

E-mail[email protected]

Supervision

Regulator and licenceGaming Control Board Curaçao, OGL/2013/3140/886

Local help

Gambling helpProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-Venue Exclusion Programme

Escalation path

Complaint escalation, from support to regulator

You will know the order to climb in and who hears your case last.

A dated, money-specific record

Set out the problem for support first, in e-mail or live chat, with the date, the amount and any reference you hold. Keep the thread saved once it arrives in your inbox.

Compare it with your notes

Expect a considered reply rather than a holding line, because the team reads the whole thread before answering. Check each fact in that answer against your own records.

Before the manager, after the manager

Ask plainly for a manager's review if the reply misses something material, quoting the earlier reference. A second, more senior pair of eyes then re-reads the file from the start.

Take it to Curaçao

Refer the matter to the Gaming Control Board Curaçao when the internal route is spent, attaching the whole correspondence. That regulator, not the casino, then decides what happens next.

Right department

Skip the general queue and reach the right team

Get your message to the team that actually handles it, the way Voodoo Casino runs support.

Account

General support[email protected]

Document verification (KYC)[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]

Privacy and data requests[email protected]

Business and partnerships[email protected]

Company details

Who actually runs Voodoo Casino?

These six entries settle who holds the licence and where to write.

The company

Legal nameVoodoo Casino N.V.

Company number664323 (Curaçao)

AddressSchottegatweg Oost, Willemstad

The licence

RegulatorGaming Control Board Curaçao

Licence numberOGL/2013/3140/886

Written contact

Support e-mail[email protected]

Independent help for gambling problems

Free, confidential support for gambling problems in New Zealand comes from organisations with no stake in your deposits. Problem Gambling Foundation of New Zealand, Gambling Helpline New Zealand and the Multi-Venue Exclusion Programme all work independently of Voodoo Casino.

Problem Gambling Foundation of New Zealand. Counselling and support for anyone worried about their own play or someone else's, nationwide and free.

Gambling Helpline New Zealand. A confidential line for immediate advice, day or night, when you need to talk things through right away.

Multi-Venue Exclusion Programme. One request that bars you from gambling venues across the country, with support attached to it.

Reading before you write

Voodoo Casino answers the usual questions

Straight details, set out the way Voodoo Casino prefers to work: plainly and without padding.

trustCan I get support in a language other than English?+

Our team replies in English, German, French, Finnish and Norwegian. Choose whichever you read most comfortably and your message goes to someone who works in it. Anything outside those five may take longer to answer.

trustWhen I get in touch, what details should I have ready?+

Nothing beyond the email address registered on your account, so support can pull up your profile in seconds. Never send your password, and no one from Voodoo Casino will ask for it. Your date of birth helps when two players share a name.

trustWhat if my documents take longer than the chat promised?+

Documents are usually checked within 38 hours of arriving. Photo identification, proof of address and a payment card image are the three we ask for. Send them straight to [email protected] rather than repeating them in chat.

trustCan I see which licence this casino runs under?+

Yes. Voodoo Casino N.V. holds licence OGL/2013/3140/886 from the Gaming Control Board Curaçao. The licence number is printed here so you can check it against the register before you deposit.

trustDo I need to wait until Monday to reach someone?+

Do I need to wait until Monday? No. Live chat, email and phone all run 24 hours a day, 7 days a week, timed to NZST. Chat and phone typically answer in three minutes, email in four hours.

trustCan I close my account and stop for good?+

Yes, permanently. Send the request from your registered email address to [email protected] and the account is closed once any balance is settled. Only one account is allowed per player, so a closed account cannot be replaced with a new one.

trustCan I take my complaint higher if the reply misses the point?+

Yes, escalate it. Write to [email protected] with the earlier reply attached and a supervisor reviews the case. If the outcome still does not satisfy you, take the matter to the Gaming Control Board Curaçao, our named regulator.

Voodoo Casino asks for these before you write

Gather these five items and the first reply usually settles the matter.

Your registered e-mail address
The reference of the payment or bet
Screenshots of the screen in question
Photo identification for verification
A short summary, in date order

Answering hours

How long until a person answers?

Precise timings keep pace with Voodoo Casino's habit of answering without delay.

Live chat

Live chat hours24 hours a day, no exceptions

First chat replythree minutes

Time zoneNZST

E-mail

E-mail address[email protected]

E-mail replyfour hours

Phone

Phone number+64 9 903 8873

Phone waitthree minutes